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At Ziivva, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with our product, we offer a hassle-free return process under the following conditions:

  1. Time Frame: Returns must be initiated within 30 days of the purchase date.
  2. Condition of Items: Products must be returned unused, in their original packaging, and in the same condition as they were received.
  3. Proof of Purchase: A valid receipt or order number is required for all returns.
  4. Refund Process: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be credited back to the original method of payment within 7-10 business days.
  5. Exchange Option: If you prefer, we can exchange the returned item for another product of equal value.
  6. Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a product defect or a shipping error on our part.
  7. Non-returnable Items: Certain items may not be eligible for return, including clearance items, personalized products, and items marked as final sale.

For initiating a return or if you have any questions about our return policy, please contact our customer support team. We are here to help and ensure that your experience with Ziivva is nothing but satisfactory.